Travel plans frequently change for various reasons, such as personal or work-related events, or unforeseen circumstances; therefore, Air France recognises this reality and has created a change flight policy that allows for flexible options. Travelling on Air France will enable you to change your date, time, or route with relative ease; you have the option to contact their customer service representative at 1(800) 237-2747 to receive direct assistance from Air France staff who can assist you in making those changes to your existing itinerary. Having an understanding of the Air France Change Flight Policy will assist you in reducing your stress level and managing your bookings with confidence.

Overview of Air France Change Flight Policy

The Air France Change Flight Policy depends on the timing of your change, route, the fare type, and any restrictions specified in the ticket. Some tickets may allow free changes (only fare difference charged), and others may not.

Moreover, Air France provides four ticket categories with different levels of flexibility: Economy, Premium, Business, and La Première. Each category has its own specific rules and benefits related to ticket changes. It is advisable to research thoroughly before purchasing to understand which ticket type you are acquiring and how to utilise it.

Air France Flight Change by Fare Type

Air France offers a variety of fare types. The privileges for changing flights depend on the fare you purchased. 

a) Economy Light / Basic

These are generally the most affordable Economy tickets.

Changeability:

• Changes may not be allowed or may be allowed with a change fee and fare difference.
• Most Economy Basic tickets are non-refundable.
• If your ticket includes a change option, you must make the change at least 24 hours before departure, regardless of the ticket type.

b) Economy Standard

These tickets offer more flexibility compared to the Economy Light / Basic tickets.

Changeability:

• Most Economy Standard tickets permit changes, but a change fee may apply.
• You will also be responsible for paying the fare difference if your new flight is more costly.
• Refund policies for Economy Standard tickets vary according to the fare structure; many are partially refundable, while others may not be refundable at all.

c) Economy Flex / Flexible

• There is a range of ticket types that accommodate customers expecting to change their travel itineraries frequently without paying additional fees or penalties.
• In addition to the ability to change dates/destinations without additional charges other than fare differential (if applicable), Economy Flex tickets also permit changes to the flight of the ticketed flight.

d) Premium Economy, Business, and La Première

Premium Economy and Business fares generally provide customers with the highest degree of flexibility regarding flight date & time changes due to their ‘premium’ airline class designation.

Some Premium Economy and Business fares allow customers to change their flights for little to no charge (conditions apply).

First-Class tickets typically allow maximum flexibility with very few exceptions, while fare differentials may apply.

How to Change Flight with Air France

There are several ways a customer can change his or her flight through Air France. Probably one of the most convenient is by using either the Air France website or the Air France mobile application. If you have both the right information (reservation number and last name), you will be able to change your flight.

1. Flight Change via Website or App

1) Accessing the Air France website and/or the mobile app.

2) Click on “My Bookings” or “My Trips”.

3) If not already signed in, enter the booking reference number and last name to see existing bookings.

4) Choose the flight you want to change.

5) Select the available flight that best fits your desired date/times from those listed on the Air France site/app.

6) Review and confirm any additional fees and/or fare differences that apply from your original ticket.

7) Make payment for any additional charges after confirming your order.

8) Wait for your e-ticket to arrive via email.

Changing flights through the Air France website and/or app generally takes less time and costs less than calling customer service or going to the airport.

2. By Phone (Customer Service)

Some cases require a passenger to contact a Customer Service Representative directly to assist them in making flight changes. Examples of such cases might involve complex itineraries, low-cost fares, or any number of other reasons. The best way to receive assistance is to contact Air France at the phone number provided below.

• You can efficiently contact Air France by calling 1(800) 237-2747.
• When contacting customer service (by phone), it is important to have your booking reference number, ticket number, and personal details available for verification before contacting customer service.
• Customer service representatives can inform customers about their eligibility for changing or modifying tickets and any applicable fees or fare differences.
• Customers may incur a service fee for modifying tickets by phone, depending on their country of residence and/or fare type.

3. Airport Ticket Counters

• In the event of an emergency, you can go to an Air France ticket counter at the airport to modify your reservation.
• This service is most effective when you are already at the airport and need urgent assistance.
• It is recommended to arrive at the airport well in advance of your flight to account for possible long queues.
• Please note that the service fees at the airport may be higher than those for reservations made online.

Flight Change Fees with Air France

When you change a flight with Air France, the fee you will be charged depends on your specific circumstances.

• For tickets bought as non-refundable, you usually have to pay a fee to alter your flight.
• On the other hand, if the ticket was purchased as a flexible or refundable fare, you can change your booking without a fee or have to only pay the difference fee.
• Moreover, if the change is due to a significant life event, like the death of a family member, the airline may choose to waive the change fee.

Same-Day Changes and No-Show Rules

a) Same-Day Flight Change or Last Minute Flight Modifications

• Air France offers the Same-Day Flight Change option on all Flex Fare tickets, as well as any other ticket types purchased in a higher fare class.
• Customers who purchased tickets below the Flex Fare price point, as well as customers who used either frequent flyer points or other rewards to purchase their ticket, will not be eligible to use the Same-Day Change service.
• The fee for Same Day Change varies based on your Fare Class and the availability of seats on the new flights.

b) No-Show Policy

If you do not show up for your flight without having made a prior change or cancelling your ticket before departure, the following consequences may apply:

• Your flight segment will be marked as a No-Show.
• All remaining flight segments in that itinerary will be automatically cancelled.
• If you do not appear before departure, you will not receive any value for your ticket.

Final Remark

The Flight Change Policy of Air France is very adaptable to the needs of customers wishing to modify their itineraries;  however, as each person’s circumstances will differ, there are different policies according to each type of ticket purchased. Regardless of whether a customer has purchased an Economy Ticket or a First Class Ticket, customers should be familiar with their Flight Change Policy ahead of time to allow for the least amount of unwanted financial impact or difficulty. Always confirm current Air France updates because Policies for Airlines change frequently.

Frequently Asked Questions

Can I modify my Air France flight online?

Air France permits travellers to change their flight via its website or mobile app through ‘My Trips’.

How far in advance of my flight can I change my ticket with Air France?

Passengers are allowed to alter their ticket up to 24 hours before the scheduled departure. Please be aware that changes made closer to the departure time may incur additional fees.

What happens if my new flight costs more than my original one?

If your new flight costs more than your original one, you have to pay the fare difference.