Change is Unavoidable. If you are travelling with Sun Country Airlines and have already secured your tickets, there’s no need to worry; you are in the right place. Sun Country Airlines offers a flexible Cancellation Policy that allows you to cancel your flight with ease. However, it’s essential to familiarise yourself with their rules, as this knowledge will help you save both time and money.

This guide walks you through Sun Country Cancellation Policy in simple terms, covering 24-hour cancellations, standard tickets, refunds, travel credits, no-shows, and much more. If you ever feel stuck or need help with your cancellation, you can contact Sun Country customer service at 651-905-2737.

Sun Country 24-Hour Cancellation Policy

Similar to many airlines, Sun Country provides a 24-hour cancellation period for eligible reservations. This implies:

• If you make a flight reservation directly with Sun Country (through their website, app, or customer service) and
• You cancel within 24 hours of the purchase, 
• Your departure date is at least several days away (usually 7+ days, depending on current regulations),

You might be able to cancel your reservation and obtain a full refund to your original payment method.

Key points:

• This policy generally applies only to tickets bought directly from Sun Country. If you made your booking through a third-party website or travel agent, their policies may take precedence.
• Once the 24-hour period has elapsed, standard cancellation policies and fees may be enforced.

Cancellation Policy for All Standard Tickets with Sun Country (after 24 hours of booking)

When bookings are cancelled after the 24-hour grace period, they will be subject to the cancellation policies that apply to the particular fare type and route chosen.

• Most Sun Country fares are considered to be “non-refundable”.
• Cancellation and change requests will often result in receiving a travel credit as opposed to receiving a cash refund, except where a fare or specific guidelines indicate otherwise.
• Depending on the time of cancellation and the ticket type selected, a change or cancellation fee may apply.
• Any change or cancellation fee will depend upon how many days before departure you cancelled, as well as the kind of ticket purchased.

There are a few specific trends related to fees:

Basic lower-cost tickets typically have more restrictions, have higher fees, and are less flexible with changes/cancellations.

Higher-cost, flexible tickets generally provide greater flexibility for changes/cancellations and have lower fees than other types of tickets.

Sun Country fares may be subject to change relatively frequently, so we recommend checking your e-ticket before calling us or logging into your account to confirm your specific fare conditions; if you have further questions/need assistance, please call 651-905-2737.

Refunds and Credits Overview

Whether you receive a monetary refund or a travel credit will depend on your airfare type and reason for cancelling.

A. Refunds to Original Payment Type

You may qualify for a refund if:

• You cancel under the 24-hour cancellation policy and meet all requirements
• You cancelled your refundable airfare according to the fare rules
• Sun Country made a significant change to the flight schedule or cancelled the flight entirely, and you opted not to travel.

Refunds for these situations typically will be credited back to the original payment method, which generally is your credit card, and may take approximately 7 – 10 business days before it appears on your statement.

B. Travel Credits/Vouchers

Sun Country may issue you a future travel credit if you are cancelling a non-refundable fare after the 24-hour cancellation period has expired.

• The travel credit generally will be valid for a period of time (for example, 12 months from the original purchase date or the issue date; however, you should always confirm current policy guidelines when using this travel credit.
• In addition to being typically non-transferable, any travel credit will be issued to the same person who cancelled the original reservation.
• When you are ready, re-book your flight. You can redeem the travel credit when paying for your new flight on the Sun Country website or through customer service.

How to Cancel Your Sun Country Flight

The process of cancelling a Sun Country flight is simple. There are a few options available to make this happen:

a. Through Online Window

To cancel your flight online:

1. Visit Sun Country’s website www.suncountry.com
2. Go to the “Manage Trips/My Trip” section and enter your Confirmation Code and Last Name.
3. Click on the flight you wish to cancel, and review the cancellation information, including fees and any credits/refunds that might apply.
4. Confirm that you want to cancel.

Once you cancel your flight, you will receive an email from Sun Country confirming your cancellation, as well as detailing any credit remaining on your account, any refunds due, etc.

b. By Phone (Customer Service)

If you:

1. Have a more complicated itinerary.
2. Have special circumstances to consider (i.e. medical issues, group bookings, etc.),

It’s best to call Sun Country’s Customer Service. You can call Sun Country live  Representatives at 651-905-2737.

Make sure to have your Booking Reference, Travel Dates, and Passenger Names for Sun Country when calling.

c. Through a Third Party

If you booked through an Online Travel Agency (OTA) or a Travel Agent:

1. You will normally be required to contact the agency to cancel your flight.
2. You may be subject to additional fees and/or policies apart from Sun Country’s.
3. Check and read about your booking source’s rules and policies before cancelling.

No-Show Policy

• If you fail to cancel and do not report to the airport for your flight, you will be deemed a no-show.
• In most cases, you will lose the entire value of your ticket.
• You won’t generally receive travel credit or a refund for a no-show.
• To preserve any value on your ticket, you should always cancel before departure, even if you are cancelling last minute. You may be able to retain some form of credit based on the fare rules associated with your ticket.

Sun Country Cancellation Fees

If you cancel a Sun Country Flight within 24 hours of booking, and the flight departure is 7 days away, you are eligible for a full refund.

If you cancel after 24 hours:

Instead of getting a cash refund, you will be entitled to a Travel Credit, which you can redeem for your next travel. 

Also, the fee depends on:

• Fare Type 
• Route etc.

Concluding Thought

Understanding Sun Country Cancellation Policy before you book can save you from unnecessary extra fees and waste of time. As a low-cost carrier, Sun Country allows for a 24-hour risk-free cancellation window, where you can secure a full refund. Therefore, as soon as you will realise the confirmed date for the travel, it will be beneficial for you. 

Have a Safe Trip with Sun Country! 

Frequently Asked Questions

What is the Cancellation Policy for Sun Country?

Sun Country follows a 24-hour cancellation policy, in which you can cancel your booking within 24 hours for a full refund, provided the reservation is 7 days (168 hours) away.

How long does it take to get my refund?

Eligible refunds are typically processed back to your original payment method within 7-10 business days.

What happens if I don’t show up for my flight?

If you are a no-show and don’t cancel before departure, you will lose the entire value of the ticket and neither receive a refund nor travel credit.