Planning a trip can be exciting; however, something may suddenly come up that changes your travel plans. There may be a last-minute change in plans, some emergency, or even just changes in travel preferences. It is important to check your airline’s cancellation policy so that you don’t have to worry about the costs. Air France is one of the world’s leading airlines and has established a customer-friendly cancellation policy. 

This ultimate guide provides a detailed explanation of the Air France Cancellation Policy to help you understand your options so that you can decide how best to proceed with your Air France travel experience while minimizing fees and stress associated with cancellations, changes, etc. If you’re uncertain about how to proceed after reading this guide, or if you have additional questions about your specific circumstances, please do not hesitate to contact Air France Customer Service directly at (800) 237-2747.

Understanding The Air France Cancellation Policy

Air France recognizes that Airline Travel plans often change at the last minute, and therefore has a flexible cancellation policy with terms based on the type of Air France Ticket purchased, Ticket Fare Class/Ticket Type and Cancellation Reason(s). Therefore, it is important to know when to request a cancellation, whether the Ticket purchased is refundable and/or Non-Refundable, and whether Travel Waivers apply.

Highlights:

• 24-hour cancellation window: Most tickets can be cancelled within 24 hours of booking for a full refund.
• Fare class matters: Flexible (often pricier) fares offer more accommodating cancellation options, while discounted fares generally have stricter regulations.
• Special circumstances: Situations such as medical emergencies, bereavement, or force majeure may occasionally warrant exceptions.

Air France 24-Hour Cancellation Policy

Air France offers a risk-free 24-hour Cancellation Policy. This means that customers who make a reservation on an Air France flight and cancel the reservation within a period of twenty-four (24) hours from the time of purchase. 

Conditions:

• The booking must be at least 7 days before the scheduled departure date.
• Applies to all fares and all ticket types.

How to use the Air-France 24 Hour Cancellation Policy?

To access your Air France account and complete the cancellation of your Air France reservation online, you need to log in to your Air France Account. 

After you have logged in to your Air France Account, select the reservation you want to cancel, then follow the prompts on the screen to complete the cancellation. 

If you meet the requirements of the 24-hour cancellation policy, the refund will be processed automatically. For credit card refunds, customers can expect to receive them within 7-14 days.

Types of Tickets and their Refund Policies

Not all tickets are the same. Air France provides a range of fare classes, each with varying degrees of flexibility:

Flexible Tickets:

• Generally more expensive, yet they allow for refunds and changes with little to no penalties.
• Perfect for travellers with uncertain itineraries.

Non-Refundable Tickets:

• Provide considerable savings but have more rigid conditions.
• Modifications and cancellations usually come with fees, or the fare may be entirely non-refundable.
• In some cases, only taxes and fees can be refunded on these tickets.

Air France Cancellation Fees

The cancellation fee associated with your ticket will depend on what kind and when you cancel.

Refundable tickets may only have minor cancellation fees, with the rest to be refunded to your credit card.

Non-refundable tickets have a cancellation fee from Air France. There is usually no refund; however, you can apply the value of the ticket to a future flight. The amount of the cancellation fee varies by fare class and route.

Basic Economy tickets are non-refundable; however, Air France may provide some credit towards future use for a small fee.

Flexible tickets have no cancellation fees or will only charge nominal amounts for cancellation.

How to Cancel Your Air France Ticket

Cancelling your reservation is simple:

Via Online (Website):

• To begin, navigate to the official Air France website and access the homepage.
• Log in to your Air France account.
• Next, click on the My Trip tab.
• A list of your current reservations will appear. Choose the booking you wish to cancel.
• After that, a confirmation pop-up for your cancellation will be displayed.
• If you decide to proceed with the cancellation, click yes.
• Once you confirm, your flight will be cancelled.
• You will receive a notification at your registered email address or phone number once your reservation is cancelled.
• Complete the refund claim form. Subsequently, the refund process will be initiated to your account as per the original method.
• You can expect to receive your refund from Air France within 10 business days.

By Phone:

• Contact Air France’s customer service: US numbers are 1 (800) 237-2747 . You can find international numbers on the Air France website.

Via Airport Office:

• Go to any authorized Air France ticket counter for help.
• If your booking was made through a third party (such as a travel agency or online travel agent), you must handle cancellations with them.

You can cancel your flight online via the official website of Air France Airlines.

Chat with a Live Agent to Help Cancel Air France Flights

• To cancel your flight with Air France, use the option to chat online with a representative. 
• Follow these instructions. Go to the official Air France website. Click on the “Live Chat” link. Complete the request to cancel your flight. 
• The representative will ask for your booking reference number and any other necessary information. 
• You will receive a notification at your registered phone number once your flight has been cancelled.

Concluding Thoughts

Air France’s cancellation policies can ease some of the anxiety that comes from changing or cancelling your flight. Depending on the type of ticket you hold (refundable or non-refundable), if you have to change your flight due to unforeseen circumstances, you will be able to change or cancel your ticket without penalty. We encourage you to review your ticket’s terms and conditions before purchasing so that you will know the fees and restrictions associated with your ticket. If you do have an issue with a cancellation with Air France, the company will make every effort to ensure that your experience is as uncomplicated as possible and will provide you with a solution that works for you.

Frequently Asked Questions

Is it possible to cancel my Air France flight and receive a refund?

You can request your refund by going online to the “My Bookings” section (online refunds are processed without any fees). Alternatively, you can reach out to the nearest Air France sales location.

Will I receive a full refund if I cancel my flight?

A full refund for a flight cancellation is available under certain conditions, such as cancelling within 24 hours of making the booking or if you possess a refundable ticket.