When booking a flight, even the smallest error can cause major issues. With Volaris, having an understanding of Volaris Airlines’ name change policies can help you guarantee an easier time while traveling on Volaris. This comprehensive guide provides you with everything you need to know about name changes/corrections to Volaris tickets, including the rules and regulations surrounding them and how to navigate through them (including any fees you may incur), so that you can enjoy your trip without issue. You can contact a Volaris customer service representative at +1 855 865 2747 for direct assistance.

What is Volaris’ Airline Name Change Policy

Volaris Airlines realizes that bookings may contain mistakes, and also that life events may accompany changes, and as a result, Volaris is committed to enforcing particular procedures in order to protect its customers from fraud and protect their financial position. To help you better understand the Volaris Airline Name Change Policy, please see below for the key points:

• Name Corrections and Name Changes are permitted under specific conditions.
• Not all types of name changes are permitted; changes must be limited to spelling corrections or minor errors; any change of name or major modifications may require supporting documentation
• Identify the types of fees and restrictions associated with name changes based upon fare type, change of time, and routing

Types of Name Changes and Corrections Allowed by Volaris

1. Minor Corrections

• Misspellings (e.g., spelling Eliza as Eliiah)
• Typing errors 
• Reversing the first & last names 
• Adding or deleting middle names if you can match 

2. Legal Name Changes 

• Due to marriage & divorce: If you have recently married or divorced and wish to change your last name on your Volaris flight ticket. 
• For personal reasons & have legal proof. 
• Due to adoption. 

3. Types of changes not allowed 

Transferring tickets to another individual (Volaris tickets cannot be transferred). 

Change of all key passenger details (generally not permitted).

 How to Request Name Changes with Volaris

Steps to Rename a Passenger (Online):  

1. Change Request: The Original Customer must log in to “My Trips” and check if the Service is available. They are required to accurately and completely provide the name, identification details, email, and any other necessary information regarding the New Passenger.  
2. Terms and Conditions: The relevant Terms and Conditions must be accepted in order to proceed with the “Name Change” process.
3. Payment of the Change Fee: After entering the New Passenger’s information, the Original Customer is obligated to make the full payment of the Change Fee. If the Original Customer fails to make the payment or if the transaction is declined for any reason, they will need to settle the outstanding amount to utilize the reservation with the New Passengers.  
4. Authentication: To complete the Name Change process, the passenger must input the code sent to the Holder’s email as a validation measure.  
5. Confirmation of the Change: If the Original Customer successfully completes all the aforementioned steps and makes the full payment of the Change Fee, the name change will be finalized. The initial customer will get a confirmation email sent to the address associated with Volaris.

For any inquiries or clarifications regarding these Terms and Conditions, the Customer can reach out to Volaris through the Call Center at +1 855 865 2747.

Name Change via Customer Service

Most Name Changes can be done by calling the Volaris Call Center, available at +1 855 865 2747. When you call, you will receive assistance from a representative who will walk you through the entire process. The representative will check your identity and reservation information prior to proceeding with your Name Change request.

Deadline Requirements for Name Change with Volaris

When asking for a name change on your flight ticket with Volaris, you must know how important timing is in getting your name changed. Volaris is very strict about when you need to request that a name be changed.

• Name Change Deadline for Domestic Flights: Up to 4 hours prior to your scheduled departure.
• Name Change Deadline for International Flights: Up to 72 hours prior to your scheduled departure.

Once you have checked in for your flight, you cannot make any modifications to your ticket. Therefore, it is highly recommended that you request to have your name changed as soon as you find out about the error and not wait until the last moment.

Volaris Name Change Fee

Fees for name changes on Volaris tickets are charged for the majority of cases. These charges vary by the type of name change, flight route, and ticket class and also may differ during promotional or seasonal periods.  Always verify the precise cost with a Volaris representative. Call +1 855 865 2747  for the most accurate fee details.

For changes to names:

Domestic flights (Mexico):

• Pre-travel: $1,100 MXN through Call Center or Web.
• Group bookings: $450 MXN via Call Center groups.

International flights (USA):

• Pre-travel: $110 USD through the Call Center or Web.
• Group bookings: $45 USD via the Call Center groups.

Prices are subject to change based on the booking type and exchange rates.

Documentation Required for Name Change

Volaris requires additional documentation to substantiate a request to correct the name on the reservation. The type of documentation that is needed depends on the reason for the change. These documents allow Volaris to validate the traveler’s identity and properly make safe changes to the booking.

Examples of such documents include:

• A valid government-issued identification (ID) that reflects the correct name
• A valid government-issued passport that reflects the correct information
• If the name is changing due to marriage, you may need a copy of your marriage certificate.
• If the name is being changed for legal reasons, you may need a certified court order to modify the name.
• If the name is being restored, you may need a copy of the divorce decree that restored the name.

The passenger must present or upload these documents to receive authorization for the requested change. Volaris carefully reviews each document submitted to confirm its contents.

Concluding Thoughts!

Volaris Airlines permits certain types of name modifications and corrections; however, travelers must act promptly and submit all required documentation to facilitate a seamless process. Although fees and deadlines differ depending on various factors, understanding the fundamental aspects of the policy will help you avoid surprises at the airport. Always ensure your travel documents and identification are current, and feel free to contact Volaris customer service at the first indication of any mistake. Safe travels!

Frequently Asked Questions

Is it possible to transfer the ticket I bought to someone else?

You cannot transfer your Volaris ticket. However, Volaris provides an option to change the name on the ticket.

What is the deadline for me to get a name change?

To request a name change on a ticket, you will need to contact Volaris at least 4 hours before the time of departure on domestic flights, and at least 72 hours before international flights. 

How can you contact Volaris Customer Service via phone?

Volaris live representative can be contacted by dialing the following numbers: +1 855 865 2747