Travel plans do not always unfold as we expect them to. Meetings you were supposed to attend may be rescheduled, or your family, workplace, and flight itinerary might need to be altered due to an emergency. If you have made a booking with Volaris Airlines, it is essential to understand their Flight Change Policy. For assistance, you can call 1-855-865-2747 to speak with a live representative who can provide direct service.

In this blog, we will outline everything you need to know about Volaris Airlines’ Flight Change Policy, including when you can change a Volaris Flight, fees, same-day changes, and how you can change a flight online and via customer service.

Overview of Volaris Flight Change Policy

Volaris allows passengers to change their flight date, time, and sometimes route, subject to availability and fees.

Key points:

• Typically, you can change a flight up to a specific number of hours before departure (usually 4 hours in advance).
• Volaris may impose a change fee in addition to any fare difference between your original flight and the new one.
• Certain promotional or basic fares might be more restrictive, incurring higher fees or offering limited flexibility.
• Generally, changes are not permitted after departure (no-show cases are often regarded as forfeited tickets).

When Can You Change a Volaris Flight?

In order to allow for this change to occur, please verify that the change made to your Volaris flight meets the Terms and Conditions of the itinerary purchased. Below is an outline of the timeframe restrictions regarding flight changes.

Before Departure (Before Flight Departs or 4+ hours before scheduled departure): Most Volaris Standard Fare tickets allow customers to make changes to their ticket (before flight departs) until 4 hours after the time the flight is scheduled to depart.

After Departure: If you are unable to board your flight for any reason or do not arrive by the scheduled departure time of your flight, chances are you will not be able to change your ticket anymore, and your Volaris ticket will become inactive as a result.

Change Policy (Within 24 hours of booking): According to the Federal Aviation Administration (FAA), certain routes and geographic regions have been granted additional time and/or conditions for making changes to your Volaris ticket after purchasing it, as indicated in the Volaris policy documents.

Volaris Flight Change Fees and Fare Difference

If you need to change your Volaris flight, there are generally two fees that apply to your change:

1) Change Fees

Volaris imposes a standard fee, which can differ based on:

– Route (Domestic vs. International)

–  Time (i.e., how close you are to the departure time)

– The type of ticket purchased (i.e., a Basic Fare compared to more flexible fare options)

2) Fare Difference

If the price of the new flight exceeds the original fare, you will be required to pay the fare difference unless stated otherwise. The following examples demonstrate how this fee is calculated:

If New Flight Costs More → Change Fee + Fare Difference Due

If New Flight Costs Less → Typically, the fare difference will not be refunded to you.

How to Change a Flight with Volaris

Volaris provides various options for changing flights; nonetheless, the easiest and most economical way to make alterations is typically online.

To change your Volaris flight using the website or mobile application, follow these steps.

1. Modifying Flight via Website or App (Online)

You can modify your Volaris flight through the Volaris website or mobile app by following these similar steps:

– Visit the Volaris website or launch the Volaris mobile app.

– Find the “Manage Booking” or “My Trips” section.

– Input your reservation code and last name or log in to your Volaris account.

– Choose the booking you want to change.

– Click on Change Flight for the new date(s), times, and/or route(s) (if applicable).

– Select the new flight you wish to reserve.

– Review the change fee and fare difference, if any.

– Submit and pay for the change.

– Save or take a screenshot of your new itinerary and confirmation.

When making flight changes online, customers generally incur lower fees compared to modifying their flights through Volaris Customer Service representatives.

2. Changing Your Flight via Customer Service

• To contact Volaris Customer Service, dial 1-855-865-2747. Live representatives are accessible at various international Volaris locations. Please note that we may require additional services for assisted modifications.

• When you contact the customer service department, make sure to have your booking information on hand, including your name and booking confirmation/reference number.

• Clearly express to the customer service agent the specific modifications you want to make to your reservation, along with the details of your new itinerary.

• If adjustments can be made to your itinerary, the customer service agent will notify you of any fare increases or additional charges. Should you need to alter your flight, you will need to provide your credit card information to the customer service agent to facilitate payment over the phone.

• After processing your credit card, the customer service agent will update your booking with the requested changes. Ask the customer service agent to send you an email with a copy of your new reservation confirmation for your records.

Same-Day Changes/No Show Policy

a) Same-Day Flight Change

If there is space available on a Volaris flight, you have the option to change your flight and time to an earlier or later flight. 

The fee for this change generally includes the same-day change fee along with any fare difference (if applicable). 

Same-day changes are subject to seat availability on the new flight. Some heavily discounted fares may not qualify for same-day modifications. 

You can visit the Volaris website or app to check if a same-day change is possible for your route, or you may reach out to Volaris Customer Service for confirmation.

b) No-Show Policy

If you fail to arrive at the airport for your scheduled flight and do not cancel your booking, airlines will usually consider your reservation a no-show.

In most instances, you will lose the entire value of your reservation and cannot make changes or receive a refund.

Furthermore, optional services (such as baggage and seating) linked to that flight will typically no longer be accessible due to your no-show status. 

To avoid losing the value of your ticket, it is advisable to make any necessary changes before departure.

Concluding Thought!

Customers can easily modify their flight with Volaris Airlines; however, it is crucial to understand all aspects of Volaris’ policy regarding these changes to prevent any confusion. To help clarify how to change a flight, it is essential to be aware of the various types of Volaris fares available, the fees related to changing flights, and the process for making the actual flight change. If you have any inquiries about changing your flight with Volaris Airlines, please feel free to contact Volaris Customer Service at 1-855-865-2747.

Frequently Asked Questions

Is it possible to modify my flight through the Volaris app?

Yes, you can modify your flight via the Volaris app. Just log in, navigate to “Manage Booking,” and choose “Change Flight.”

What is the fee for changing a flight with Volaris?

The fee for altering your flight varies based on your fare type, the route, and how early you make the request. Generally, it falls between $85 USD and $150 USD.