If you’re considering flying with Volaris Airlines, understanding how to obtain a refund can save you time and money if your plans change suddenly.

We’ll explain Volaris’ refund policies in simple language to help you see the options available to you (including cancellation timeframes, options for purchasing tickets, and requesting refunds) and to help you make an informed decision regarding getting your money back from Volaris. You may call Volaris customer service at +1 855-865-2747 to receive assistance from a representative regarding your refund options or if you need help obtaining a refund or making a reservation.

Does Volaris Airlines Provides Refunds?

Indeed, Volaris operates as a low-cost airline. Many of the basic fares offered by Volaris fall under non-refundable fare categories, similar to most budget airlines. This implies that if you choose to cancel your flight voluntarily, you typically will not receive a cash refund. Nonetheless, in specific, limited situations, if you cancel within a designated timeframe after booking your flight, you might be eligible for:

• A travel voucher or travel credit 
• The option to modify your flight for a fee, along with any fare difference.

Moreover, there are significant exceptions where refunds can be issued to passengers, including:

• Particular cases of cancellations, made shortly after booking a flight.
• Major alterations to flights or changes initiated by Volaris.
• Certain scenarios are outlined by local consumer protection regulations (for example, in Mexico or the USA)

Understanding Volaris Refund Policy

1. The 24-Hour Rule and Full Refund

An essential aspect of the Volaris Airline Refund Policy is the 24-hour risk-free cancellation period:

For flights traveling to and from the United States, Volaris is required to provide a full refund if the ticket is canceled within 24 hours of the purchase, provided that the flight’s departure date is at least 7 days away.

This requirement is mandated by the U.S. Department of Transportation regulations for airlines operating within U.S. airspace and is applicable even if your ticket is typically non-refundable. 

To obtain this refund, cancellations must be processed directly through Volaris (for instance, via their website, mobile app, or by contacting customer support at +1 855-865-2747).

2. Refundable vs Non-Refundable Tickets

Volaris provides various fare families and additional services, most of which can be categorized as follows:

Non-Refundable Tickets

• These fares are the most prevalent among Volaris options and are generally the least expensive.
• If you choose to cancel your flight, you usually will not receive a cash refund.
• In certain situations, you might receive a credit (electronic voucher) for future travel after any applicable fees have been deducted.
• Changes to names, dates, or routes may be permitted for a fee, along with any fare difference.

Refundable or More Flexible Options

• Some of the higher fare bundles or add-ons may provide greater flexibility, including reduced change fees or partial refunds.
• For specific routes or during certain promotions, Volaris may offer fares with more accommodating policies.

When Volaris Cancels or Changes Your Flight

An airline’s cancellation/change of flight is one of the most important aspects of an airline’s refund policy.

If Volaris cancels a flight, makes a significant change to the schedule, and the re-scheduled flight is not practical, if your flight is delayed or disrupted because of an operational reason that Volaris is responsible for, you will be credited or refunded the value of your flight.

Volaris typically will provide you with one of three options in those circumstances:

• Rebook your flight on another Volaris flight.
• Provide you with a travel voucher/credit.
• Depending on the rules that apply to your specific route and ticket, you may also be able to request a cash refund.

How to Request a Refund with Volaris

If you meet the requirements of the Volaris Airline Refund Policy, many different ways of requesting a refund are available:

Online Through Website-

Go to either the Volaris website or download the Volaris App to your phone or tablet. Once logged into your account/have access to your trip, you will be taken directly to the “My Trips” or “Manage Your Reservation” page(s). Enter your booking code and your last name. Then, find your flight that you need to cancel. After you have found that particular flight, select the “Get Refund” option. Follow the instructions on screen to verify your identity, and select how you want the refund processed. 

By Calling Customer Service-

You can call at Volaris customer service number. For example, if you are calling from the USA, the number to call is +1 855-865-2747. Speak with an agent from Volaris regarding your eligibility and how the process for your particular refund will work. This is especially helpful if you have a complicated itinerary or are not sure of the rules relating to receiving a refund. 

In Person, at the Airport-

One option available to you is that you may also go to the ticket counter of Volaris and make your request for a refund before your flight.

How long will it take to process a refund?

Volaris’ refund policy also provides customers with information on how long they can expect before receiving their refunds:

1. Credit/Debit Cards: 7-14 Working Days, Post Approval
2. Cash or Check Payments: May take up to 20-30 Calendar Days
3. Travel Credits: Generally processed much sooner and can be used towards future bookings, within a set validity timeframe (typically one year).

Concluding Remark

Reviewing Volaris Refund Policies before booking a ticket allows you to select the best options for your needs, and may prevent any disappointment, as well as provide information on the rights you will have if a problem arises. Always refer to the current official Volaris Policy as part of your booking process; if you expect to have to modify your travel arrangements, reviewing the policy should be one of the first things you do when you start your planning.

Frequently Asked Questions

Will I get a full refund if I cancel my Volaris Flight?

Yes, you can get a full refund if you cancel your flight within 24 hours of booking and your flight is 7 days away.

How do I request a refund from Volaris?

You can request a refund by Volaris app or website and going to the ‘My Trips’ section. In some cases, you will need to fill refund or claim form.